Chatbot Setup

Chatbots help make customer communication faster, easier, and more personalized. In WappCloud, you can create chatbots without coding using a simple drag-and-drop builder.

Steps to Create a Chatbot

1. Click on Chatbot from the dashboard menu.

2. Click Create New Chatbot.

3. Enter a title for your chatbot.

4. Add a trigger word (Example: Hi, Hello).

5. Design your chatbot flow using widgets based on your requirement. The widget panel groups nodes into five categories — Trigger, Action, Interactive, Advanced, and Message. Available widgets include:

   • Trigger: Keyword Node, Ad Welcome Sequence Node, Webhook Node, New Contact Node, New Message Node, Lead Stage Changed Node, Attribute Changed Node
   • Action: Question Node, Input Node
   • Interactive: Custom Template (Interactive Button) Node, CTA URL Node, List Node
   • Advanced: API Node, Google Sheet Node, Assign Tag Node, Lead Stage Node, Round Robin Node, Condition Node, Set/Remove Attribute Node, Time Delay Node
   • Message: Text, Image, Video, Audio, and Document Message Nodes, and the Template Node (including Carousel templates)

   See Chatbot Nodes for a full description of every widget.

6. Connect the widgets to create your chatbot flow. Start from the first node and connect it to the message widget.

7. After completing the chatbot flow, click Publish to save and activate it.