External APIOverview

Overview

The WappCloud External API allows developers to integrate their own applications, websites, CRM systems, ERP systems, and backend services with WappCloud.

Who Should Use This

This documentation is intended for developers and technical teams who want to connect external systems with WappCloud programmatically to send WhatsApp messages, automate notifications, and integrate messaging capabilities into their existing platforms.

Common Use Cases

  • Sending WhatsApp template messages from your own application.

  • Sending direct text and media messages.

  • Retrieving API request logs.

  • Fetching live chat conversations.

Supported Integrations

  • Custom web applications.

  • CRM and ERP systems.

  • Backend services and automation tools.

Prerequisites

Before you begin, ensure the following:

  • An active WappCloud account.

  • A subscription plan with External API access enabled.

  • Required permissions to access API settings.


Access denied message

Note: If the External API page displays an Access Denied message, the current subscription plan does not include API access. Users must upgrade their plan before continuing.

Automation and TemplatesAuthentication and Setup