Round Robin Node
Automatically hands the conversation over to a live agent, distributing contacts evenly across your team instead of always assigning the same agent. Use it as the last step of a flow that qualifies a contact and then routes them to a human.
How to Use
- Drag a Round Robin node onto the canvas and connect it from the preceding node — that’s it, there’s nothing to configure on the node itself.
Validation
- None — this node has no fields to fill in.
Summary
- Add the node and connect it from whichever step should hand off to an agent.
- When a contact reaches this node, WappCloud automatically assigns them to whichever active agent currently has the least load, and increases that agent’s load count.