Question Node
Asks the contact a question with a fixed set of options, then routes the conversation down a different path depending on which option they pick. Use it for simple multiple-choice branching — “What can we help you with today?” with a handful of numbered options.
How to Use
- Drag a Question node onto the canvas and connect it from the preceding node.
- Type the question text (required).
- Add one or more options — each becomes a numbered choice the contact can reply with.
- Connect each option’s output to whichever node should run when the contact picks it.
Matching a Reply
The contact’s reply is matched against each option’s key/label. If it doesn’t match any option, the bot doesn’t just dead-end — it re-prompts with the same options and counts the miss. After a limited number of consecutive misses (configured via an environment setting, not per-node), the flow ends automatically rather than looping forever.
Validation
- Question is required.
- At least one option is required, and every option must have non-empty text.
- Options are capped at 20 characters each in the editor. There’s no fixed maximum number of options.
Summary
- Add the node, connect it from the previous step.
- Enter the question text.
- Add your options (at least one, 20 characters each).
- Wire each option to its own next node.