Opt-In Management

Opt-In Management helps businesses manage customer consent for receiving communications and promotional messages.

Overview

Opt-in management is the process of obtaining, tracking, and honoring customer consent for marketing communication.

Customers can automatically opt out of communication by sending predefined keywords such as:

• Stop
• Not Interested
• Quit

Opt-Out Settings

Steps to Configure Opt-Out Settings

1. Navigate to More > Settings.
2. Under Opt-Out Settings, click Add More.
3. Enter the keywords customers can send to opt out.
4. Enable the Opt-Out Response option.
5. Enter the opt-out response message to be sent to customers.
6. To configure a footer message, enable the footer switch.
7. Click Apply Opt Settings.

Opt-In Settings

Customers can automatically opt in again by sending predefined keywords such as:

• Continue
• Interested
• Start

Steps to Configure Opt-In Settings

1. Navigate to More > Settings.
2. Under Opt-In Settings, click Add More.
3. Enter the keywords customers can send to opt in.
4. Enable the switch to configure an opt-in response message.
5. Click Apply Opt Settings.